Client Support Officer
Be the person who answers when a client calls — and the reason they stay.
Accra, Ghana
Full-time
Support is the product for most of our clients most of the time. You will handle calls, WhatsApp and email, resolve what you can, reproduce and escalate what you cannot, and follow every issue until the client says it is closed.
You will
- Answer client questions across all our products, by phone, WhatsApp and email
- Reproduce issues carefully and write escalations engineers can act on
- Maintain help articles and short how-to videos
- Spot the patterns — repeated questions are product feedback
You should have
- Experience in a support or bookkeeping role
- Working understanding of basic accounting — you should know what a trial balance is
- Genuine patience, and clear spoken and written English
Apply for this role
Attach your CV and tell us, in a line or two, why this role.